Privacy
Who we are
Ribbesford Home Care Winchester Limited (“Ribbesford Home Care”) is a company registered in England & Wales with company registration number 15000623. Our registered office address is Basepoint Business Centre, 1 Winnall Valley Road, Winchester, SO23 0LD. Throughout this document, where we say “We” or “Our,” we are referring to Ribbesford Home Care.
Privacy Policy Overview
This privacy policy outlines how we collect and use personal data in compliance with the UK’s General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 (“Data Protection Legislation”).
Our Commitment to You
We respect your privacy and comply with data protection laws in processing your data. The personal information we hold about you must:
1. Be used lawfully, fairly, and transparently.
2. Be collected only for valid and clearly explained purposes, without incompatible uses.
3. Be relevant, limited to the stated purposes, and up to date.
4. Be accurate and maintained.
5. Be retained only for the specified duration.
6. Be kept securely.
Contact Information
For queries or concerns about how we collect and use personal data, please contact:
Alex Cavell
Director
Email: info@ribbesfordhomecare.co.uk
Information Collection and Purpose
We collect and process personal data for various purposes based on specific categories of individuals. Please review the sections below for detailed information.
Clients & Clients’ Families: Enquiries about Care and Support Services
Enquiry form: Information collected includes name, contact details, relationship to the potential recipient of services, and any relevant medical conditions. This data is used to match clients with the appropriate Care Professional.
Call recording: Recorded for monitoring and training purposes, with notifications to users. Recordings are stored per our retention policy.
If you're a client: Personal contact details and health information are collected for service provision. Some information may be shared with healthcare professionals, regulators. and emergency services if this is required.
Employment and Recruitment
If you are an employee: Various personal information is collected for employment purposes, including performance assessments, leave details, and special categories of data. Data is stored securely and shared within the corporate group if necessary.
Applying for a job: Application information is collected for assessment purposes. Data is processed as described in the “employee” section if the application is successful.
Charities Engagement
When applying for a grant, information collected includes name, contact details, demographic information, and preferences. Volunteering information may include name, contact details, DBS check, and health-related details. Data is processed for grant assessment and volunteer coordination.
Website Users
Contact Us function: Information collected includes name, contact details, and enquiry details. Additional data may be collected based on the specific contact form.
Cookies: Essential, analytics, and marketing cookies are used for website functionality and performance analysis. Consent is requested before using these technologies.
Marketing
Consent-based marketing material may be sent, respecting specified preferences. Unsubscribe options are provided, and personal data is not shared with third parties for marketing without consent.
Data Retention
Data retention periods vary based on the purpose:
- Website Users: Retains data for 6 months from submission, with anonymization after expiry.
- Clients & Employees: Retains data based on legal and regulatory requirements, up to 7 years.
Data Storage
Data is generally stored within the European Economic Area (EEA), and third-party processors are used responsibly with minimal information sharing.
Your Rights
You have rights regarding your data:
1. Right to Access
2. Correction Right
3. Right to be Forgotten
4. Right to Restrict Processing
5. Right of Objection to Processing
6. Right of Data Portability
7. Automated Decision-Making Objection Right
Contact us to exercise these rights.
Right to Complain
Lodge complaints with Ribbesford Home Care Office initially. If unresolved, contact the Information Commissioner’s Office (ICO).
More Information
Visit the ICO website for data rights and privacy information: https://ico.org.uk
Changes to this Privacy Document
This Privacy Document is regularly reviewed and was last updated in January 2024. Questions can be directed to info@ribbesfordhomecare.co.uk.